Return & Refund Policy

At WhichPenisPump.com, customer satisfaction is important to us. Due to the intimate and hygienic nature of the products we sell, we operate a strict return and refund policy. Please read this page carefully before placing an order.

All Sales Are Final on Opened Products

For health and hygiene reasons, we do not accept returns, refunds, or exchanges on any product that has been opened, used, tested, or removed from its sealed packaging.

This includes – but is not limited to – penis pumps, sleeves, seals, accessories, and any item that comes into direct contact with the body.

Once a product has been opened, it is considered used and cannot be resold under any circumstances.

Eligible Returns (Unopened Items Only)

Returns may be considered only if all of the following conditions are met:

• The product is unopened, unused, and untampered
• The product remains in its original, sealed packaging
• The return request is submitted within 5 days of delivery
• A valid Return Authorization (RMA) has been issued by our support team

Items returned without prior authorization will be rejected and may be disposed of.

Restocking Fees & Refund Deductions

• A 20% restocking fee applies to all approved refunds
• Original shipping costs are non-refundable
• If your order included free shipping, a $12.99 shipping deduction will be applied to cover the original outbound shipping cost

Defective or Faulty Products

In the rare event that a product arrives with a verified manufacturing fault or malfunction:

• We may offer a replacement unit or store credit at our discretion
• Refunds are not guaranteed for defective items
• Photo and/or video evidence will be required before any resolution is approved

Some products are covered by a manufacturer warranty. In such cases, we may direct you to the manufacturer for faster replacement handling.

Incorrect Item Shipped

If you receive an item that differs from what you ordered, please contact us within 5 days of delivery.

We will arrange a replacement once the issue is verified.

Change of Mind / Incorrect Product Ordered

It is the customer’s responsibility to ensure the correct product is selected at checkout.

We do not accept returns or exchanges for change-of-mind purchases or incorrectly ordered products once the shipping box has been opened.

Order Processing & Address Accuracy

Orders are processed and shipped quickly to ensure fast delivery.

• Address changes or order modifications are often not possible once an order is placed
• Orders shipped to an incorrect address due to customer error remain chargeable
• Returned or undeliverable orders caused by incorrect address details are not eligible for a shipping refund

Refused or Returned-to-Sender Packages

If you refuse delivery or mark an unopened package as “Return to Sender”:

• The item must be received back unopened and intact
• A 20% restocking fee will apply
• Shipping fees are non-refundable
• Free shipping orders will incur a $12.99 deduction

How to Request a Return

To request a return or report a defect, contact our support team via our contact us page before sending anything back:

• Email: [email protected]
• Please include your order number, a clear description of the issue, and any requested images or videos

Returns sent without authorization will not be processed.

Policy Enforcement

This policy is strictly enforced to protect the health and safety of our customers and staff.

By placing an order on WhichPenisPump.com, you acknowledge and agree to this Returns & Refund Policy.